Why is my water out?

Water supply interruptions are either planned or unplanned.

Planned outages usually happen when we’re replacing a section of pipe, rather than fixing a burst or leak. You should have received a letter explaining this would happen and when. If you didn’t, chances are it’s an unplanned outage.

Unplanned outages usually result from water main bursts. Anywhere between 20 and 100 or more properties can be affected by a single burst.

Sometimes you might hear a loudhailer announcement that the water is about to be shut off in order to fix a burst or leak – but it can be easy to miss those.

Your local city council should be aware of a water outage and what’s happening to fix it.

You can get updates on outages by following us on Twitter (@WgtnWaterOutage), and also from our website.